Dogdayz had a 4.9-star rating with 300+ Google reviews and cage-free boarding at five Melbourne locations. Their website showed none of it. We ran a full check and rebuilt the page around what dog owners actually need to see before they'll pick up the phone.
We went through the live dogdayz.com.au and checked 167 things — every piece of information a dog owner needs before they'll trust a boarding business enough to call. Four problems stood out as the ones costing the most bookings.
When someone searches "dog boarding Melbourne" and lands on your website, they have about five seconds to decide if they're in the right place. "Holidays for dogs!" answers none of the questions: What do you offer? Where are you? Can I trust you? The headline scored 9 out of 28 — just 32%.
Dogdayz had a 4.9★ rating with over 300 reviews. Not one review, not the star rating, appeared on their homepage. Every visitor started from zero trust. And when they went to Google to check — they found other boarding businesses listed right alongside the Dogdayz rating. Trust scored 6 out of 22 — just 27%.
The FAQ said: "Pricing varies — call for a personalised quote." That's the line that sends someone to the next tab. Pet owners want to self-check if you're in their budget before they invest the effort of calling. No price visible on the homepage means fewer calls, not more. Pricing scored 5 out of 16 — just 31%.
Dogdayz runs 100% cage-free farm stays. That's the thing every first-time boarding client is silently asking about before they commit. "Will my dog be in a cage?" It's the #1 question — and the answer that would convert the most nervous first-timers. The word "cage-free" appeared nowhere on the homepage. Emotional framing scored 3 out of 16 — just 19%.
We don't just look at how a website looks. We check 167 specific things across 9 areas — the stuff that actually determines whether someone calls or leaves. Here's how Dogdayz scored on each one, and what changed after the rebuild.
| Area we checked | Score before | Score after | What the problem was |
|---|---|---|---|
| The first thing people see | 9/28 · 32% | 24/28 · 86% | Generic headline. No suburb, no service, no reason to stay. Rebuilt with a clear headline, suburb, cage-free chip, and Google rating above everything. |
| Why someone should trust you | 6/22 · 27% | 16/22 · 73% | 300+ Google reviews — invisible. No reviews anywhere on the page. Added the star rating above the headline and three review cards before pricing. |
| Prices and what you offer | 5/16 · 31% | 13/16 · 81% | "Call for a quote." No prices on the homepage. Added three clear pricing cards so dog owners can self-qualify before picking up the phone. |
| Answering their fears | 3/16 · 19% | 12/16 · 75% | Cage-free: their biggest selling point, never mentioned. Put it in the hero, the features section, and the FAQ. The question every anxious first-timer has — now answered before they have to ask. |
| How easy it is to get in touch | 8/14 · 57% | 11/14 · 79% | Real phone numbers per location ✓ — but no sticky call button on scroll, no WhatsApp, no booking form above the fold. Fixed all three. |
| Common questions dog owners ask | 7/15 · 47% | 13/15 · 87% | There was a 17-question FAQ page — buried off-site. Not one question answered on the homepage. Added the 5 most important questions, starting with: "Do you use cages?" |
| How it works on a phone | 8/20 · 40% | 16/20 · 80% | Most local searches happen on a phone. No sticky CTA, pricing was buried, no WhatsApp button. Fixed: sticky header CTA, WhatsApp floating button, mobile-optimised layout. |
| Whether Google can find you | 9/19 · 47% | 15/19 · 79% | Title tag didn't mention suburb. No LocalBusiness structured data. Generic meta description. All updated: suburb in title, schema added, description rewritten with a clear call to action. |
| Accessibility (can everyone use it?) | 6/19 · 32% | 10/19 · 53% | Images missing descriptions, low contrast on some text, missing labels on interactive elements. Improved in the rebuild — and accessibility issues hurt Google rankings too. |
| Total | 61 / 167 · 37% | 130 / 167 · 78% | Four high-priority problems. All fixed with copy and layout changes — no brand overhaul needed. |
Every change we made was directly tied to a problem we found in the audit. Nothing arbitrary — no aesthetic preferences. Each fix is traceable to a real reason why dog owners were leaving without booking.
The 4.9★ rating with 300+ reviews now sits above the headline. Before a first-time visitor reads a single word about the business, they see that hundreds of other dog owners trusted it. Trust before everything.
"Cage-free always" is in the hero as the first trust chip you see. Then in the features section. Then in the FAQ. Every anxious first-timer — the person most likely to pick someone else — now gets the answer before they have to ask.
Three pricing cards with starting prices: daycare from $45/day, overnight from $65/night, extended stay from $350/week. Dog owners can now self-qualify in 10 seconds — and call ready to book instead of just enquiring.
Sticky call button that stays visible as you scroll. WhatsApp button floating in the corner. Online booking form above the fold. 88% of local pet searches happen on mobile — the rebuilt page meets them there.
After the audit we rebuilt the homepage from scratch, fixing every problem we found. Then we ran the same 167-point check again on the new page to verify it actually worked — not just that it looked better.
Most pet business websites have 2–3 of these issues — and the owner has no idea, because visitors just quietly leave. A $100 check tells you exactly what's stopping people from calling, in plain English, in 24 hours.